OXS Thunder Pro Gaming Sound System After-Sales Service Policy

I. Warranty Overview

1. Warranty Period: 12 months of free warranty service from the date of purchase.
2. Return & Exchange Policy:
   1. 7-day unconditional return.
   2. Free replacement within 15 days if a quality issue occurs.
3. Warranty Proof: A valid purchase invoice or official electronic order record is required.
4. Warranty Coverage: Performance failures caused by material or manufacturing defects under normal usage.

II. Free Warranty Service Details

1. Service Content: Free repair or replacement of defective parts. If repair is not possible, the product will be replaced with the same model.
2. Covered Products: Includes the desktop soundbar and the wireless satellite neck speaker set.
3. Non-Human Damage Includes:
   1. Speaker unit failures without external force
   2. Natural damage to circuit boards, chips, or other internal components
   3. Malfunctions of ports under proper use
   4. Abnormalities in Bluetooth 5.0 connectivity

III. Exclusions from Warranty

1. Human Damage: Disassembly, modification, water damage, drops, or other misuse.
2. Consumable Materials: Natural wear and tear of appearance or cables.
3. Accidental Damage: Damage caused by power surges, natural disasters, or other accidents.
4. Improper Use: Failures caused by not following the user manual.
5. Unauthorized Purchases: Products not purchased through official lifexspace channels.

IV. After-Sales Service Process

1. Contact Customer Service: Report your issue via official customer service channels.
2. Provide Details: Submit proof of purchase and a description of the issue.
3. Service Handling: Follow customer service instructions for inspection or repair.
4. Repair Status: Track the progress online at https://lifexspace.com/th/.
5. Completion: Once the repair is complete, the product will be shipped back to you.

V. Special Notes

1. This product supports multiple connection methods (HDMI IN / HDMI eARC). Please use original accessories.
2. The wireless satellite neck speakers are covered under the same warranty terms.
3. The 3D surround sound effect mode is a software feature and is included in the warranty.
4. The RGB lighting synchronization function is also included in the warranty.

VI. Technical Support

• Email: [email protected]
• Website: https://lifexspace.com/th/